For the purposes of this privacy notice and for data protection Skalp UK LTD, Skalp USA or Skalp Global are the controller of your personal information, each referred to as ‘we’, ‘us’ or ‘our’ in this policy.
Personal information we collect
When you interact with us or we interact with you in relation to our services, you may provide us with or we may obtain personal information about you, such as
Contact details: information that allows us to contact you directly such as your name, email address, phone number, home address or skype contact name.
Images: files which you have sent to us in order to receive a personal quote, virtual mock-up for our service or any other reason relating to your treatment.
Records of your interactions with us: any enquiries or complaints you make, notes from telephone conversations, emails or social media accounts such as details of availability or personal information you have given to us relating to our service.
Technical data: such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, the number of times you visit our website, time zone settings and other technology on the devices you use to access our website.
Where we collect your information
We will collect personal information from the following sources:
Directly from you: from yourself, when you use our website, make an enquiry online, via email, telephone, online chat service or communicate with us directly in some other way.
From our website: automatically collects website usage data via cookies in line with the cookie settings on your browser.
Third party applications: WordPress, Google Analytics and Google Adwords.
We may use other third-party services, which are not mentioned in this legal document, as they do not collect sensitive information about the user.
How we use your data
We will use your data in order to:
Provide our service: arrange your consultation and treatment appointments and contact you regarding them.
Process financial transactions: to enable you to purchase our services
Respond to enquiries: related to our service and deal with complaints via email, phone or online
Manage our business: to improve and provide you with the best service
Internal record keeping: administer and protect our business and website
Deliver relevant website content: advertisements and promotions to you about our service
Maintain insurance policies: Comply with any legal obligations we are subject to
Obtain professional advice: Bring legal claims against you if you breach a contract of fail to make a payment
Our lawful ground of processing
Under the general data protection regulations (GDPR), we are only legally able to process your personal data if we have a lawful ground for doing so.
Our Lawful grounds of processing are:
Legitimate intereststo provide our services to you as requested.
Compliance with legal obligationto obtain personal information from you to be able to provide our service to you.
Establishment exercise or defence of legal claims keep records of our communication and your information for insurance purposes.
Who we share your personal information with
We do not sell, rent or trade your data. However we may share your data with the following
Companies in the same group of companies as us: for the purpose of providing our services to you.
Our employees: For the purpose of a providing our service to you.
Service providers: IT, system administration and CRM services for the purpose of growing the business and improving our service.
We do not disclose personal information to anyone else except as set out unless we have your consent or we are legally obliged to do so.
Where we store your personal data
We will always do our best to hold your information securely.
However, unfortunately the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site, any transmission is at your own risk.
Once we have received your information, we will use strict procedures and security features to try and prevent unauthorised access.
How Long We Keep Your Data For
We may keep your data infinitely for the purpose of record keeping in relation to providing our service to you.
Transfers outside the European Economic Area
Information which we collect from you may be stored, processed in and transferred to countries outside of the EEA.
Third Party Sites
Our site may from time to time contain links to other useful websites or our affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check those policies before you submit any personal data to these websites.